New Perspective
Conversations about how operations actually get built.
New Perspective is a conversation series with operators in financial services, small business, and the nonprofit sector — about the systems, decisions, and clarity that turn ambitious plans into reliable operations.
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From AI Chaos to AI Clarity
John O'Brien · Founder of The AI Operators LLC
Nicole West is joined by John O'Brien, founder of The AI Operators, for a conversation about what it actually takes to move from experimenting with AI to operationalizing it inside a business.
The Platinum Rule of Leadership
Jessica Schloemp · VP of Operations, Financial Independence Group
What actually separates a leader from a manager? Dr. Jessica Schloemp unpacks her platinum rule — treat people how they want to be treated — plus rebuilding trust on an unled team, why flexibility has overtaken salary as the biggest retention driver, and the one question promotion decisions too often skip.
About the show
New Perspective is hosted by Nicole West. Every episode goes behind the polished success stories to explore the challenges leaders actually face while growing businesses, leading teams, implementing change, and trying to make things work better.
Nicole sits down with founders, operators, executives, and other leaders to unpack the moments when something wasn't working as expected: the initiative that stalled, the process that no longer fit, the team that needed a different approach, or the growing business that suddenly became harder to manage.
The conversations aren't about having all the answers. They're about asking better questions: What was really getting in the way? What changed? What did you learn? And what might another leader do differently because of it?
If you're responsible for leading through growth, change, or complexity — and you've ever thought, there has to be a better way to do this — New Perspectives is for you.
Be a guest
If you run operations at a mid-market financial services firm, or you're a founder or Executive Director building the operational layer of a growing organization, and you'd be interested in being a guest — we'd love to hear from you.